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Existing Client Query

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please ask us for a copy of our complaints procedure. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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What our clients say…

“PJH Law provided an excellent quality of advice, blending expertise, pragmatism and humour. Despite the personal challenges posed by the redundancy process, Philip instilled confidence and even made the experience entertaining by exploiting the system obsessed culture of my previous employer in securing a very positive outcome.

I have no hesitation in recommending the PJH team and indeed have already done so to several former colleagues.”

TC

“Philip gave me excellent advice and I secured the outcome that he predicted and I wanted. He and his team were polite courteous and professional in every encounter I had with them and I would happily recommend them to others.”

Gavin Elsey

“I dealt with PJH Law and was assigned Samantha as my solicitor, and I couldn’t say and give enough praise for the way she has dealt with my case.
Very responsive to all my emails and very detailed in her explaining to me the process and was successful in winning my case for me. Would use this firm again for definite top professional solicitors of the highest order!”

Shaun Peters

“I was so impressed with PJH at every step. Liam was patient and explained everything in detail, but wasn’t in the slightest condescending at any time which meant I was never embarrassed to ask even the silliest of questions. Correspondence was quick and simple and Liam was super responsive. He helped get me an outcome I was happy with what seemed like a pretty hopeless position. I would recommend PJH to anyone looking for help (in fact I already have!)”

Alexandra O'Rourke

“Would just like to thank Joe for everything that he did for me. He took the time to explain things and most of all made me feel that was a person and not a number. I would recommend JPH Law to everybody. Thank you again Joe.”

Wendy Parker

“At a time when you are going through a stressful time, I was amazed how much at ease I felt at every meeting I had with Philip, he provided a professional service but at the same time he kept it relaxed and achieved a great result with his expertise.”

Paul R.

“Samantha at PJH Law was extremely professional. My case was dealt with quickly and resolved in the matter of days. Can not thank her enough. 5 stars all the way!”

Helen Bennett

“I used PJH Law through recommendation and I can honestly say that I will highly recommend their services. Very fast service.”

 

Tammy L.

“A very professional service was received from Philip, delivering the desired outcome in my settlement agreement. Have already recommended him to others.”

Paul W.

“I was made to feel very welcome and received excellent professional advice. My case was dealt with promptly, and I am very happy with the outcome. Joe was superb in dealing with my case and I would definitely recommend PJH Law to anyone looking for expert advice in employment law.”

Lee H.

“The service was great from the warm welcome to the great information which was delivered in an informative manner. The rapid reply to correspondence was a great help in resolving the matter quickly.

Stuart C.

“I have had an excellent experience working with PJH Law. Liam’s advice was extremely clear and was tenacious in achieving a very positive outcome. I would recommend the firm for any employment situation.”

JC

“Professional, throughout from start to finish, I can’t compliment pjhlaw enough. Whether reception staff through to direct advice via a solicitor, I was treated politely, timely with straight solid advice which made the whole experience easier to understand and bring to successful conclusion. Thank you all, especially Liam (employment lawyer) who was simply outstanding.”

PW

“Sam saw me quickly, gave clear and understandable advice with email follow-up confirming the conversation and what the next steps might be.

Nice and clean, have recommended to others and will continue to do so.”

HM

“Philip Hyland and his colleagues from PJH Law gave me the confidence to go ahead and take on the might of the United States of with their fancy barristers and hoards of hangers on and beat them. I was always made to feel at ease during such a traumatic episode of my life and I cannot thank PJH Law enough.”

RA

“PJH Law were recommended to me by a customer and I found them to be both professional and helpful. Unlike other firms they offer a free advice session and are extremely knowledgeable and helpful. Would definitely recommend them to other people. In the end I did not need to use them as employer settled out of court but have every confidence they would have won my case had we needed to take it further.”

JL

“I am so thankful for everything Sam at PJH law has done for me. She listened to me and made sure that all my needs were met in such a swift manner. Would highly recommend.”

BC

“Handled with utter professionalism from start to completion, Philip was very helpful and did much more than I expected for the initial consultation fee.”

PT

“Following recommendations from 3 friends I am pleased PJH represented me on a complex employment issue, resulting in a positive and timely conclusion.”

SC

“Liam did a great job, keeping me well informed and advising me on the best steps to take! I truly appreciate all of his help.”

JV

“I found PJH Law a pleasure to deal with. Without exception, all concerned were helpful, supportive & informative. I feel that dealing with this company made, what could have been, an onerous experience more bearable. I thank them all most warmly & wouldn’t hesitate to recommend them.”

P HL

” Excellent and comprehensive service. Continual guidance and advice throughout the whole process. Very compassionate. Would absolutely recommend their services. 10 out of 10.”

LD

“I was made to feel very welcome and received excellent professional advice. My case was dealt with promptly, and I am very happy with the outcome. Joe was superb in dealing with my case and I would definitely recommend PJH Law to anyone looking for expert advice in employment law.”

PF

“When facing those regrettable situations that any employer inevitably comes across from time to time the options and potential outcomes are usually varied but rarely attractive. These are the times when you need a reliable, dependable advisor on your side. PJH provided just such advice, in a friendly, good-humoured and effective manner. I would unreservedly recommend Philip and his team when you find yourself in need of such support.”

AP